Appreciate the effort in making the ballooning wish come true. In fact, it was meant as a 21st birthday wish for Pika who had been yearning to go on the balloon ride since two years ago! By the way. I thought you might wanna know why I chose your company for the ballooning. The main reason for this choice is your friendly and detailed reply to my first enquiry. In the email, I enquired about whether you were able to pick us up from Indooroopilly and also on the refund policy in case of bad weather. Your reply impressed me as you were willing to go through such details in explaining to me. In fact, when Pika asked me why I chose your company, I told her the first criteria I looked at was your friendliness in your email! It certainly tells me that we’ll be in safe hands. In fact, my judgement was right! Truly enjoyed the experience we had with both Steve and yourself. Appreciate it deeply.